Welcome, Your satisfaction is our priority. Below, you’ll find our policy on returns & exchanges, Refunds and shipping. These terms apply to all products purchased through our platform.
Definitions or the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to INDIC GEMS EXIM LLP, Workstation-3, E25/A Hauz Khas, New Delhi, Delhi 110016 India.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Return & Exchange :
We take great care in ensuring impeccable quality standards for our products, ensuring they arrive in prime condition. Prior to making a purchase, we encourage you to thoroughly review the product details to ensure complete satisfaction.
If you are not satisfied with the product for any reason, we provide 7 days exchange within India. While we aim for smooth transactions, we cannot be held responsible for lost or damaged packages during returns or exchanges.
Return or Exchange Process:To initiate a return or exchange, simply visit our website and submit a request. Once approved, we’ll organize a return pickup from your address within 48 hours.
Shipping Costs:Please note that shipping costs paid for returned items are non-refundable.
Returns/Exchanges: We accept exchanges for unworn items in brand-new condition within 7 days of receiving your order.
Sales Items:Kindly be aware that all sale items are not eligible for return or exchange.
Non-refundable Items:Certain items, such as earrings, custom jewelry, as well as opened or worn products, are non-refundable.
Required Information: To complete your return or exchange, we need the order number and the email address/phone number associated with the order.
Refunds:
We do not offer cash refunds or provide refunds for any reason apart from manufacturing defect. Instead, we provide a credit note or coupon of equivalent value, which remains valid for a lifetime.
Shipping:
We offer shipping to all customers nationwide within 7 days. Delivery time may differ depending on the location of delivery [3-7 days]. We use trusted courier partners to for shipping orders to your doorstep.
Tracking Your Parcel: After placing your order, it takes up to 24 hours to process and ship your order. Tracking details will be emailed to you.
Contact Us:
If you have any questions about our returns, refunds or exchange policy, please visit our [Contact Us page](https://www.dopeamor.com/contact-us).
